How to Use Infonet UPMC With an AI Medical Scribe to Eliminate After-Hours Charting

Infonet UPMC, formally known as UPMC Infonet, is UPMC's internal intranet: the central hub for HR tools, organizational resources, payroll access through HR Direct, scheduling through Kronos, and clinical system access. It gives UPMC employees, authorized contractors, and affiliates a single access point for the systems they use every day. What it doesn't do is generate documentation for you.

For clinicians, that gap is the whole problem. You log into the portal, navigate to your EHR, and start seeing patients. Many clinicians report that SOAP notes still get written manually, ICD-10 codes still get hunted down after the visit, and patient instruction sheets still get typed at 8pm. This article walks through what UPMC's internal portal actually gives clinicians, why the documentation burden inside that ecosystem is a real problem, and exactly how to pair Expert AI's ambient scribe with your existing workflow.

You'll see step-by-step setup using a Chrome extension or simple copy-paste, a before-and-after SOAP note comparison for a hypertension follow-up, and what HIPAA compliance looks like when you add an AI layer to your existing portal access.

Key takeaways

• Infonet is an access layer: It connects you to HR tools and clinical systems, but it doesn't generate or assist with clinical documentation.
• Expert AI fills the gap: It listens during patient visits and produces structured SOAP notes in seconds, without changing your existing portal workflow.
• Minimal IT footprint: Expert AI works via Chrome extension or copy-paste on top of any web-based EHR you already access through Infonet UPMC, though you should confirm your facility's browser and device policies before installing.
• Real time savings: Expert AI users report saving more than two hours of administrative work per day.
• ICD-10 and patient instructions are generated per encounter: Both are suggested at the end of each encounter for clinician review before the chart is finalized.

What UPMC Infonet actually gives clinicians access to

UPMC Infonet is the organization's internal employee intranet, available to UPMC employees, independent contractors, and authorized affiliates. It provides organizational news, HR resources, and work tools. Within the portal, My HUB connects to payroll information through HR Direct, work scheduling through Kronos, and HR services including benefits and personal information management. You access the portal on a UPMC-networked device through single sign-on, or off-network with your UPMC credentials and multifactor authentication using Microsoft Authenticator.

For clinicians, the portal's value is in what it connects to, not what it does on its own. UPMC's SSO flow authenticates your identity and issues a session token that opens authorized services without requiring repeated sign-ins. From there, you navigate to your EHR or documentation system and begin charting. The portal gets you in the room. The documentation still happens inside the connected EHR, by hand.

The Infonet mobile app is available on iOS and Android. The iOS version requires iOS 16.4 or later, according to the App Store listing. The app gives you on-the-go access to HR tools and organizational resources, for most clinicians, that means checking schedules or HR information from a phone, not charting patient encounters. Affiliates, students, and non-employees who need limited access can use the separate Infonet Library when authorized, rather than the main employee portal. The primary portal is accessible at infonet2.upmc.com; if you've been locked out, your UPMC IT help desk handles Infonet password reset requests.

Why charting still consumes your evenings even with a solid portal

Infonet is well-built for what it is. The problem isn't with the portal, it's with the documentation workflow that lives downstream of it. Clinicians inside large hospital systems repeatedly report excessive documentation time, redundant data entry, too many clicks, and EHR navigation complexity as their primary burdens. The portal handles authentication cleanly. The EHR on the other side of that login doesn't write notes for you.

For a primary care physician or nurse practitioner seeing 20 patients a day, the math is punishing. The subjective section gets abbreviated because you're running behind. The assessment omits the ICD-10 code because you'll look it up later. The plan skips the patient instruction sheet because you forgot until you were already home. None of that is an Infonet UPMC problem. It's a documentation problem that no portal login solves on its own.

This is exactly where Expert AI enters the picture. Expert AI was built specifically for this gap by a practicing Family Nurse Practitioner who experienced this daily burden firsthand. It's an AI ambient scribe that listens during the patient visit, structures a complete SOAP note in seconds, and suggests relevant ICD-10 codes automatically at the end of each encounter. The question most UPMC clinicians have is how it works alongside an existing Infonet UPMC workflow without requiring extensive IT involvement or an EHR-level integration agreement. The answer is simpler than most people expect.

How to set up Expert AI alongside your Infonet UPMC workflow

Installation and first session

Expert AI integrates with any web-based EHR through a Chrome extension. It operates on top of the EHR's existing browser interface, which means it works with whatever clinical system you access through the portal. No backend API connection is needed and no EHR vendor agreement is required, though institutional or device-level policies at your UPMC facility may still apply, so confirm your facility's acceptable-use and browser policies before installing.

1. Install the Expert AI Chrome extension from the Chrome Web Store.
2. Create your Expert AI account and complete your clinician profile, including specialty, preferred note format, and documentation style.
3. Open your EHR through UPMC Infonet as you normally would.
4. Start a patient visit and activate Expert AI's ambient listening with one click.
5. After the visit ends, Expert AI generates a structured SOAP note directly in the extension panel.
6. Use the one-click transfer to push the note into your EHR field, or copy-paste it in seconds.

If your facility restricts browser extensions

If your UPMC facility manages device configurations that block browser extensions, Expert AI also works through a simple copy-paste workflow. Run Expert AI in a separate browser tab or on a secondary device, complete the visit, and paste the finished note into your EHR. Because Expert AI is EHR-agnostic by design, it works across any web-based documentation system you already access through the portal.

Expert AI's adaptive learning feature adjusts to your documentation style over time. In early sessions, you can flag preferences, such as how you structure the Assessment and Plan section or your preferred ICD-10 code specificity. The system incorporates those preferences as it generates future notes, and edit time decreases steadily from there.

Before and after: what your SOAP notes actually look like with Expert AI

A 15-minute hypertension follow-up generates roughly the same clinical content whether you chart manually or use Expert AI. What changes is how that content gets structured, how complete it is, and when it gets written. The table below shows the structural differences for the same visit.

The clinical reasoning doesn't change between the two columns, the clinician supplies that in both cases. What changes is assembly time, completeness, and when the work happens. Manual notes written at the end of a long day tend to abbreviate the subjective section, skip patient instructions, and defer ICD-10 coding. Expert AI captures the conversation in real time and structures the note while you're still in the room.

One point worth stating clearly: AI-generated notes are drafts. You review, correct, and sign before anything enters the medical record. Expert AI organizes what was said during the visit. You remain responsible for verifying every value, every medication dose, every symptom denial, and every inferred conclusion before it becomes part of the chart.

Is using Expert AI alongside Infonet UPMC HIPAA-compliant?

What the BAA covers

Adding any third-party tool that touches patient audio or clinical content to your workflow requires that the vendor signs a Business Associate Agreement and demonstrates appropriate safeguards for protected health information. UPMC's internal portal being secure does not automatically cover a third-party AI tool operating alongside it. Each component in the workflow must satisfy HIPAA requirements independently, including the AI scribe layer.

Expert AI is HIPAA-compliant and signs BAAs with all clinical users. The vendor states that PHI handling meets HIPAA requirements, review the BAA and data-handling documentation directly to confirm encryption standards, retention policies, and model-training practices for your facility's compliance review.

Steps for individual clinicians and multi-provider rollouts

For individual clinicians, the path is straightforward: confirm BAA execution, review the data-handling documentation, and brief staff on the ambient recording consent process. For practices or hospital units rolling Expert AI out across multiple providers, the standard steps are confirming BAA execution, reviewing data flow and retention settings, and meeting patient notice requirements. Recording consent requirements vary by state and by UPMC facility policy, so confirm those specifics before activating ambient listening in a clinical setting. The Infonet privacy notice and your facility's acceptable-use policy are good starting points for understanding what institutional review your site may require.

What this actually means for your chart queue

Expert AI users report saving more than two hours of administrative work per day. For a clinician seeing 20 patients daily, that represents meaningful time recovered from documentation across the schedule. Over a full clinical year, the cumulative effect is significant, time returned to patient care or simply to leaving the building at a reasonable hour.

Many clinicians report a consistent shift: they focus more fully on the patient in the room rather than mentally composing the note, and after-hours charting decreases. Documentation happens during the visit, not after it. Infonet UPMC gives you access to the clinical ecosystem. Expert AI handles the documentation that lives inside it, accurately and within a compliant workflow.

See how Expert AI pairs with the EHR you already access through Infonet UPMC, and how much of your chart queue disappears before you leave the building.

Frequently Asked Questions

Do we need institutional approval before installing Expert AI on our work devices?

Yes, you should confirm your facility's acceptable-use, browser, and device policies before installing Expert AI. We note that institutional or device-level policies at your UPMC facility may restrict browser extensions, so check with your IT or device management team first.

Will Expert AI require an EHR vendor agreement or backend integration to work with the systems we access through Infonet?

No, Expert AI does not require an EHR vendor agreement or a backend API connection to operate with web-based EHRs accessed through Infonet. We explain that it operates on top of the EHR's browser interface, so it is EHR-agnostic by design and works without an integration agreement.

How and when does Expert AI suggest ICD-10 codes and patient instructions during a visit?

Expert AI suggests ICD-10 codes and generates patient instructions at the end of each encounter for clinician review. We state that those suggestions appear simultaneously with the note so you can review them before finalizing the chart.

What options do we have if our facility blocks browser extensions on clinical devices?

If browser extensions are blocked, you can run Expert AI in a separate browser tab or on a secondary device and use a copy-paste workflow. We note that this copy-paste option preserves Expert AI's EHR-agnostic functionality and lets you paste the finished note into your EHR.

Sources

• UPMC: staff resources
• Microsoft: change your work or school account password
• UPMC Infonet on Google Play
• UPMC Infonet on the App Store